Blended Learning in Venezuelan Service Companies: From the Perspective of Intelligent Organizations

Abstract

The purpose of the following essay was to analyze the theoretical elements that, from the perspective of intelligent companies, supported a B-Learning Training Program for Managerial Human Talent in the Customs and Food Services Areas; as well as, the categories that emerged from the process of constructing a theoretical body, based on the results obtained from research carried out between 2011 and 2020, in business organizations in the aforementioned sectors from the perspective of intelligent organizations; serving as a conceptual platform for the training programs for managerial human talent offered in the B-Learning modality; using as a method, the continuous comparative inherent to grounded theory; Another of the theoretical supports of the research was the theory of connectivity and Innovative Learning, together with the theory of Constructivism; In this sense, the topic was located in, Learning Strategies; The central problem being: What theoretical elements from the vision of intelligent companies support a B-Learning Training Program for Management Human Talent in companies in the customs and food services area? whose application produced the following results: Regarding Organizational Motivation, it was discovered that the inducer of the learning process in intelligent organizations emerged from the learning-to-learn paradigm. Consequently, strategic planning is assumed in the training of managerial human talent, as a professional planning model, permeable to the changes generated by virtualization of learning processes.